Frequently Asked Questions (FAQ)

Welcome to The Indori Namkeen FAQ section! Here, we answer some of the most common questions about our products, ordering process, delivery, and more. If you need further assistance, feel free to contact us.

1. What is The Indori Namkeen?

The Indori Namkeen is an online and offline store offering authentic and delicious namkeen and savory snacks from Indore. We take pride in delivering high-quality, fresh, and flavorful snacks to our customers across India.

2. How can I place an order?

You can place an order through our website by browsing the products, adding them to your cart, and proceeding to checkout. You can also visit our physical store to make a purchase.

3. What payment methods do you accept?

We accept multiple payment methods, including:

• Debit/Credit Cards

• UPI

• Net Banking

• Cash on Delivery (COD) (if applicable)

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for selected locations. Availability will be confirmed at checkout based on your location.

5. How long does it take for my order to be delivered?

Delivery times vary depending on your location:

• Pune: 1-day delivery.

• Metro Cities: 3-5 days.

• Non-metro Cities: 5-7 days.

Delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or courier delays.

6. Do you charge for shipping?

Shipping charges may vary based on the order value and delivery location. Any applicable shipping fees will be mentioned during checkout. For detailed information, please refer to our Shipping Policy section.

7. Can I modify or cancel my order after placing it?

Orders cannot be modified once placed. However, if you wish to cancel your order, please contact us within 1 hour of placing it. Cancellation requests after this period may not be accepted.

8. What if I receive a damaged or incorrect product?

We strive to ensure quality, but if you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos as proof. We will arrange for a replacement or refund as applicable.

9. Are your products fresh and hygienically packed?

Yes, we ensure that all our products are fresh and packaged in hygienic conditions to maintain quality and taste.

10. Do you offer bulk orders for events and corporate gifting?

Yes, we offer bulk orders for events, weddings, and corporate gifting. Please reach out to us with your requirements, and we will provide customized solutions.

11. How can I contact customer support?

You can reach out to us through:

• Email: theindorinamkeen@outlook.com

• WhatsApp: +91 8847761997

We hope this FAQ section helps! If you have any other queries, feel free to get in touch with us. Happy snacking with The Indori Namkeen!